Refund Policy

At Elto, we strive to provide our customers with the best possible shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy. Please read our refund policy carefully to understand your rights and options.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Initiate a Return

To start a return, please contact our customer support team at eltostores@gmail.com. They will guide you through the return process and provide you with a return shipping label. Please note that returns will need to be sent to the address provided by our customer support team.

Exceptions to Our Return Policy

While we strive to accommodate all returns, there are certain exceptions to our return policy. We cannot accept returns for perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. Additionally, sale items and gift cards are non-returnable.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Our customer support team will evaluate the issue and make it right.

Exchanges

If you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. This will ensure that you get the desired product in a timely manner.

European Union 14-Day Cooling Off Period

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same conditions apply as mentioned earlier, including the item being in the same condition as received, with tags, and in its original packaging.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and automatically credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact our customer support team at eltostores@gmail.com for further assistance.

For any further questions or concerns regarding our refund policy, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction.