Shipping Policy

At Elto, we strive to provide a seamless and efficient shipping experience for our customers. We understand the importance of receiving your order in a timely manner, and we are committed to processing and delivering your items as quickly as possible.

Processing Time: Our products are hand-made and made on demand, which means that each item is carefully crafted specifically for you. Please allow 7-10 business days for processing before your order is shipped. During peak seasons or promotional periods, processing times may be slightly longer, but rest assured that we are working diligently to fulfill your order.

Shipping Methods: We partner with reputable shipping carriers to ensure that your order is delivered safely and efficiently. The shipping method used for your order will depend on the destination and the size/weight of the items. We offer standard shipping for most orders, which typically takes 3-7 business days for delivery. For expedited shipping options, please contact our customer service team for assistance.

Tracking Information: Once your order has been shipped, we will send you an email notification with a tracking number. This tracking number will allow you to monitor the progress of your shipment and estimate the expected delivery date. Please note that it may take up to 48 hours for the tracking information to be updated in the carrier's system.

International Shipping: We currently offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend contacting your local customs office for more information on potential fees before placing your order.

Shipping Restrictions: While we strive to provide shipping services to as many locations as possible, there may be certain restrictions on specific items due to legal or logistical limitations. If we are unable to ship an item to your location, we will notify you promptly and provide a full refund for the affected item(s).

Lost or Damaged Shipments: In the rare event that your order is lost or damaged during transit, please contact our customer service team immediately. We will work with the shipping carrier to initiate a claim and resolve the issue as quickly as possible. Please note that claims for lost or damaged shipments must be reported within 7 days of the expected delivery date.

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure that your shopping experience with Elto is nothing short of exceptional.